With modernized software to perfect customer service

Modern, powerful, scalable: This is what good software should look like. If the additional motivation is the desire to build on mature software, then software modernization is recommended. This is often more demanding than a new development, but often leads to better results in cooperation with an experienced software service provider.

Modernized software for perfect customer service: trinidat successfully implemented an individual software modernization for bk Group AG, a general contractor for turnkey property development and facility management active throughout Europe.

The team led by trinidat managing director Christoph Spielmann modernized the “bk.ServiceCenter”. This is a customer and information platform that gives customers of the bk Group an overview of all activities that occur and are carried out in the branches at any time. They can place orders, approve repairs and much more. The old version of the software had poor performance, an old-fashioned user interface and weaknesses in usability.

trinidat improved the performance of the application by optimizing the source code. To do this, the software was refactored to a modern three-layer architecture. Compared to an expensive new development, the bk Group benefits from the efficient and cost-saving software modernization of the bk.ServiceCenter: The software runs stably and securely, is intuitively controllable and scalable for the integration of further service processes.

Read the entire success story of the bk Group now.